Terms of Service
These Terms of Service ("Terms") govern your use of getcustomers.cc and the services provided by GetCustomers ("we", "us"). By using the site or engaging us, you ("Client") agree to these Terms.
1. Our services
We help small businesses get more customers through marketing services that may include: online advertising (Google, Meta), social media management, content creation, website development, search engine optimization, and lead generation. The exact services for your business will be described in a written proposal.
2. Inquiries and proposals
Filling out our form or contacting us is free and creates no obligation. A working relationship begins only when we both agree in writing to a specific scope of work and price.
3. Payments
Fees are stated in your proposal. We send a secure payment link processed by a PCI-DSS compliant payment provider. Card details are never entered on our website or seen by us.
Unless your proposal says otherwise, services are paid in advance on a month-to-month basis. You can cancel at any time before the next month's charge — there are no long-term contracts and no cancellation fees.
Already-charged fees for the current month are non-refundable, since we begin work immediately.
4. Your responsibilities
- Give us accurate information about your business
- Comply with all applicable laws (especially in regulated industries like medical, legal, financial)
- Respond to questions and approval requests in a reasonable timeframe
- Keep payment information current
5. Deliverables and ownership
Once you've paid for them, you own the final deliverables we create specifically for your business (ad creative, written content, your website, etc.). We keep ownership of our internal tools, templates, processes, and the right to mention you as a client in our portfolio unless you ask us not to.
6. Confidentiality
We keep your business information confidential and use it only to provide services to you. We expect you to do the same with anything we share about our methods.
7. No guarantees on outcomes
Marketing results depend on many factors outside our control — your pricing, your products, your competition, your local market, the economy. We commit to professional, best-effort execution. We do not guarantee any specific number of customers, calls, leads, or revenue unless explicitly stated in writing.
8. Third-party platforms
Many of our services run on third-party platforms (Google, Meta, payment processors, etc.). Those platforms have their own terms, policies, and prices, which can change. We are not responsible for changes those platforms make, or for any third-party fees (such as ad spend, which is billed separately).
9. Limitation of liability
To the maximum extent allowed by law, our total liability for any claim related to our services is limited to the fees you paid us in the three months before the claim arose.
10. Termination
Either side can end our working relationship at any time. We'll wrap up work in progress, hand over what's yours, and you stop being charged starting the next billing cycle.
11. Governing law
These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-law principles.
12. Changes
We may update these Terms occasionally. Material changes will be reflected in the "Last updated" date above and, for current clients, communicated by email.
13. Contact
Questions about these Terms? Email hello@getcustomers.cc.